Frequently asked questions
Check out our FAQs section.
If you still need help with a question, please drop us an email at firstname.lastname@example.org.
Do you offer Web Hosting Packages?
Yes we do!
Web Hosting and Domain Registration is a service provided by us that allows your website to be stored on our servers which makes all your pages accessible to the World Wide Web. If you don’t have an existing ISP (Internet Service Provider) – then you most definitely will need one. We have a few web hosting packages available suitable for all budget types.
Web hosting with 1iDesigns includes:
+ Domain Registration
+ Web Hosting Account
+ Email Accounts
+ SSL Certificate (Secure Site)
If you are currently with a web hosting company but would like to move your web hosting and domain to us, we can back up and migrate your site across for a small additional fee. Please contact us for more information.
Can you register a domain for me?
Of course! Your domain name is your company name (www.yourname.com). It’s imperative you book your domain as soon as possible.
When asking us to register your domain, please supply us with a few different name preferences, in case your first choice is already taken. When we register a new domain it is usually active within 12 – 48 hours.
How do I set up my emails?
We will send you a standard email to help with your email setup – this will contain all your personal information for your email accounts (ie passwords etc). Please keep this email in a safe place and don’t let anyone have access to it. If you feel that your email account has been compromised – please contact us urgently so we can reset your password.
Secure SSL/TLS Settings (Recommended):
Username: Your Email
Password: Use the email account’s password.
Incoming Mail Server: mail.yourdomain.com OR mail.yourdomain.co.za
IMAP Port: 993
POP3 Port: 995
Outgoing mail server (SMTP): mail.yourdomain.com OR mail.yourdomain.co.za
SMTP Port: 465
IMAP, POP3, and SMTP require authentication.
Your mail client is now set up with your email address details. If the above settings do not work, please contact us urgently, so that we can help figure out the issue as quickly as possible.
Need help setting up your email accounts?
We can help set up your email accounts by doing it remotely with the use of Team Viewer – Solutions for a Secure, Connected Workplace.
TeamViewer is the world’s #1 brand for remote connectivity solutions. Through innovations in technology and an incredibly fast and secure global network, we’re making the world a smaller place — paving the path towards a truly global workspace.
You will need to download it here Team Viewer.
Once done, get in touch and we can help set up your emails remotely. We do charge a small fee of R100.00 for 15-minute sessions. Be sure to let us know your operating system and your emailing software to make for a more streamlined process.
How Long Does the Website Design Process Take?
How long does the website design process take? That depends on your design request!
As long as there are no delays with the content provided by our clients – you could and should have your website up and running in two weeks – 1 month.
If it takes longer – you will be informed beforehand. We always hope for a smooth process and love to keep our clients happy.
Difference between custom design websites and WordPress themes?
What is the difference between custom design websites and WordPress themes? Well, there are a few differences…
With a custom-designed website – the website is designed from scratch. You get to tell us what you want. We take your vision and transform that into a fully functional website, using HTML and CSS styling.
WordPress runs off themes which can be free or purchased and are very popular amongst our clients. Purchased website themes give us more access and control over the design layout. And come with support from the developers. But again, this depends on your budget.
Do you offer Social Media Marketing?
We offer Social Media Setup (SMS) and Social Media Marketing (SMM). Allow us to set up your Business Profiles.
Social Media Setup (SMS) and Social Media Marketing (SMM) is the process of creating and engaging with content posted on all social media platforms. Social media refers to websites and applications that are designed to allow people to share content quickly, efficiently and in real time. For example – Facebook, LinkedIn, Twitter or Instagram.
What payment terms do you offer?
Our payment terms for all design work and services are as follows:
Paying a 50% deposit is an acknowledgement that you accept our payment terms.
Payment is currently accepted by bank transfer in South African Rand (ZAR).
Our payment terms are 50% upfront and 50% on completion unless arranged otherwise by the owner. The 50% deposit basically secures your company a time slot and allows us to start working on the development of your website.
This process can take 1-4 weeks.
When your site is finished – we will send you a test link. This will allow you to view the site and make final changes/adjustments. When this process has been completed and you are 100% satisfied with our work – the remaining 50% amount will be paid. Your site will then go live…
Full publication of the web pages may take place only after full payment has been received. Any material previously published may be removed if payment is not received.
Accounts that have not been settled within seven days of our final reminder will incur a late payment charge of 10% of the amount outstanding. If your hosting account is not paid – we reserve the right to shut down your website until payment has been made in full.
A special thanks and mention to all the photographers, designers, illustrators and creatives...
Thank you to all the beautiful souls who freely share vector images, photos, icons and more…
We appreciate you sharing your vision through your photography and artwork.
Your amazing generosity is returned with our gratitude.
Pexel | Unsplash | Pixabay | Freepik | Canva
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